The Computing Services Group supports all faculty and staff in the Humanities, Natural Sciences and Mathematics in The College with the exception of the following: Writing, Psychology and Language, Literature and Linguistics, and the unix systems and servers in Physics. Check the Contact Us page for your computing support person if you are a member of one of these departments. Student computing requests, including labs and residence hall computing, should be directed to CMS (Computing and Media Services).

Assistance covers almost any issue with your main workstation that performs work for the University and the College. It includes help ordering a new computer, upgrading an existing one, installing software (see our supported list of software applications), and adding a printer or scanner. We consult and help you choose an email program that meets your needs, or begin a web site. We do limited individual training and conduct small group classes in conjunction with CMS and faculty computing. We register visiting faculty computers for use on the campus network, as well as our regular faculty and staff machines. If you have a computer need we do not cover, we may be able to direct you to a resource to resolve the problem.

We do not support all operating systems, especially older Windows systems or those running unix or linux. See our Support Policy for details. We also reserve the right to limit hardware support by vendor. The majority of computers in The College are made by Dell or Apple. We can offer limited assistance on some other models, at our discretion.

Send an email to notify us of a problem with your computer, request assistance or ask for information. When you send an email to consult@cas.syr.edu, the request is available to any one (or all) of our computer consultants. Someone will read, research and respond to your request, usually within 24 hours. Realize you may wait a bit longer at certain times of the year, or when we are implementing system-wide upgrades or changes.