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Frequently Asked Questions

Phone Discounts | Mobile Connections | Loaner Equipment | Remote Access | Remote Connections (Green Days) | Visiting Faculty | Anti-Virus Software | Accessibility

Discounts on Cellular service for SU employees

The Telecommunications Department coordinates cellular service for departments and individuals at Syracuse University. For more information on the vendors who offer SU discounts please click here:

Mobile Device Wireless Connections

If you choose a phone with data capabilities (Android, iPhone, Blackberry) the following information may be of help. Utilizing the Blackberry Enterprise Server is a fee based service. A monthly fee of $11.00 will be billed to departments through the SU Telecommunications Pinnacle billing process.
More information

For further information about configuring Droid and iPhones to access SU email, contact consult@cas.syr.edu.

Loaner Equipment

Arts and Sciences Computing does not carry loaner computers or spare parts. However, we do have several laptop computers which can be borrowed for short period of time for presentations, medical emergencies, or if your SU issued computer needs repair.
Information Technology Services
Equipment for Loan
Equipment for rental

Remote Access (Accessing SU data and resources from home or while traveling)

Access to Syracuse University's computing network and enterprise data from a non-campus location requires faculty and staff to take a number of precautions to reduce the risks of identity theft and of compromising the integrity of the University's computing systems. To begin the authorization process for remote access, click here

You will need to download the remote access approval form and acquire the appropriate signtaures. You will then attend a class ofered by ITS. (More Information)

Remote Connection During Green Days 

To connect during Syracuse University's green days when your desktop is not available, follow these instructions

Visiting faculty and guest access to the SU network

Wireless Access for computers:
Guests can connect to AirOrangeGuest, the University's wireless network. (Click Here)
If your visting scholar or lecturer needs longer term access a wired registration can be created, and a temporary account issued for login on SU lab and classroom computers. Contact consult@cas.syr.edu for more information on longer term access. SU Public Labs and Email stations are listed.

Anti-Virus Software
Syracuse University requires all computers connected to the University's wired or wireless networks be protected by a current version of antivirus software. Many new computers come with trial or demonstration versions of antivirus software. These trial versions do not meet SU requirements. Anyone using their own computer at SU needs to verify that the antivirus software installed is a fully licensed version. For a list of antivirus software, Click here

The SU bookstore sells antivirus software at a discount to SU faculty and staff.


1. Bird Library Adaptive Technology and Resources:
All public computers in the library have Jaws screen reader and Magic screen magnifier.
On the first floor, there is also a public station that has zoomtext magnifier and a large screen monitor. 
On the 4th floor of Bird, there is a locked room that holds the library’s adaptive technology. It is accessible to anyone by requesting access at the 1st floor front desk or 4th floor service desk.  It contains 2 dell computers with all publicly available software plus: zoomtext magnifier, large screen monitor, Kurzweil 3000 learnstation software, Kurzweil 1000 scanner and text reader software, flatbed scanner to scan text, visualtek closed circuit TV, Loc talking books cassette player, large-buttoned trackball mouse.
The library’s web page for assistive equipment is at: http://library.syr.edu/services/getting_help/disability/technology/index.php
Beside the assistive technology available, the librarians are available to assist anyone requesting help. A librarian can sit with someone needing assistance in finding resources. Adina Mulliken is the librarian most familiar with the adaptive technology and disability services is one of her specialties. If students, faculty or staff require adaptation of a resource (a captioned or transcribed video, for instance), librarians will attempt to acquire it from another library if Bird does not have or cannot create such a version.
While some of the services would require appointments, it should be possible for students needing assistance to get access. Library hours are at: http://library.syr.edu/hours/?session=11

2. The Office of Disability Services  (ODS)
This office provides access to adaptive technology, assists students with acquiring tools if necessary and facilitating use of campus resources. The office services roughly 900 students needing various physical and learning accommodations. The office has a limited number of copies of Jaws which can be used on a student’s own computer.
ODS also has facilities for scanning, printing (including braille) and adaptive technology equipment similar to what is installed in Bird library, Kurdweil and other assistive software. ODS works with ITS to equip public labs with scanners if needed for adaptive technology. ODS will also assist in enlarging print materials.

3. Public Computer Labs:
All public windows lab computers have Jaws screen reader and Magic screen magnifier.
Location Map:  http://its.syr.edu/itsmap/index.html

4. Arts and Sciences Computer Labs
Arts and Sciences Labs are often departmentally controlled and may be reserved for classes and department only use (key required).  Most if not all windows computers in these labs are using the same software as the public labs, including Jaws screen reader. Some labs have Macintosh computers, including the Writing center and Writing program, Languages, and Biology. Macintosh computer operating systems have built in text to speech capability.

Best Practices for Accessible Websites

Accessibility/Adaptive technology recommendations
Types of information included on websites:
Web pages (html): recommendations for better screen reading include:
• Titles for all pictures and pdf documents (which are interpreted as alt text tags by cascade code)
• Table Headers and summaries for all data (non-structural) tables. Achieving this is a highly manual process and applies to almost all of our course schedules and descriptions.
• Summaries for non-data tables where applicable
• Videos to be streamed (ensemble?) and have captioning. Tutorial/instructional videos to have transcriptions where possible. Contact Lauri Francis (lcfranci@syr.edu) for details.
• External Links to have descriptive tags where applicable
• PDF files to be converted to accessible pdfs. Photos included on pdfs to have tags (requires acrobat pro). PDFs from copiers are images and are NOT screen-readable unless run through OCR (optical character recognition). For more information on Adobe Acrobat accessibility: http://www.adobe.com/accessibility/products/acrobat/ 
• PDFs created from Word documents should be very close to fully accessible (with exception of picture tags).
• Multimedia to have text transcript available-format tbd. This applies to slide shows and other Javascript on our websites.
• Content which is included on Blackboard is the same as on a regular website and should be made accessible before uploading